Ombud in bed with *****ed companies

I reported the short-term insurance company, MVIA Insure (your review is in the drafts) to the Ombud earlier this week. Instead of investigating my concern, I received an email to rate the service I received. I almost spilled my coffee. Which service would they like me to rate? No one contacted me at all. I have a sneaky suspicion that MVIA Insure has an arrangement with the Ombud to make complaints against them disappear. There is no other plausible explanation. Who is looking out for the consumer when the body tasked with that responsibility seems to be in bed with the companies *****ing from us??? Utterly disappointed and disgusted. My next step is to take legal action.