No feedback from FAIS

Sometime back I raised a concern regarding Liberty life increase policy's without proof of signed policy's. Liberty then refuse to assist me anymore and refer me to the FAIS Ombudsman which I now know why. I send FAIS my complain and on the 6 August 2021 FAIS rep**** that the complain is registered ( CRM:*** ) and if I don't receive feedback with in a month ( if I'm not mistaken ) I can respond on the email which I did a few times already started the 26 October 2021 and last time 21 January 2022 but had no response from FAIS. I now know why Liberty refer me to the FAIS first is to get me of their backs by just pass it on to someone else ( FAIS ) as Liberty just saying the case is been registered by the FAIS and we need to wait the FIAS feedback, secondly my opinion is I can see who is paying Ombudsman fees as I can see on who's side the FAIS is due to no response to me. If I new this is the easy way out for Liberty life to get me off their back I would have never register a case with the FAIS as their is no support from them . I mean how can Liberty increase my policy and if I ask for a singed original copy of my policy they say they don't have one but yet the increase happed already months ago. I will think twice when ask to get assistance from the FAIS