Lack of feedback and poor service

<p>I have been trying to sell my shares since 2015 January (which I had purchased with Virtus/Wealthnet) and first contacted the FSB. My case was sent to FAIS Ombud in June 2016. After months of them supposedly being in correspondence with Wealthnet, I was informed via email on 22 September 2016 that my case (#09526) was to be adjudicated. It is now over 2 months after that message from Lungelwa Mpapela, the case manager, and despite my emails to her I have not received any response about the adjudication. Terrible service and she is not even bothering to respond to my email queries about the outcome of the adjudication. Is FAIS Ombud of any use I wonder?</p>