Feedback from FAIS OMBUDS

Hi it has been two years since my mother has laid a complaint with the Ombudsman about her pension being allocated to a fund that she was not aware of by a Financial advisor at Old mutual the whole process was done without her approval or consent and it seems nobody is giving her feed back or answering her calls at the Ombudsman as to why she can not be given her money back by Old mutual.

Kindly assist.