FAIS OMBUD SERVICE A DISAPPOINTMENT TO SAY THE LEAST

I was de*****ed by a financial company called Rayner Finance Group and I have been trying to get some answers from the FAIS Ombud since last year. Not one person has bothered to contact me on my case and Rayner Finance are still operating as a registered provider through RCS and NCR. Is this institution not in business to assist consumers against these kinds of acts from providers? I am disappointed, disheartened and upset. I have emailed all over and over again asking for assistance. The CPA also didn't seem to want to assist. Nobody seems to care that you lose your hard-earned money to these *****sters and keep them in business whilst de*****ing others on a daily basis. THIS IS NOT RIGHT!