FAIS DO DUE DELIGENCE BEFORE RULING ON A CASE

Clientele is money making ****, its not an honest business that I would NOT want to do business with. I took a funeral policy around the 20th of March and Clientele started debiting end of March. I realised that I was sold lies and requested Clientele to cancel my policy around mid April. I received no assistance from Clientele, instead I have been sent from pillar to post, and no department within Clientele wanted to assist to cancel my policy. End of April , Clientele makes another debit. I took the matter to the FAIS ombudsman and to my dismay the ombudsman ruled that Clientele should reimburse me only one month, even though I explained to the ombudsman that policy commenced end of March and not beginning of March, therefore I was still within the 30 day cool off period, which allows me to cancel my policy.