kL
kgomotso L
1 reviews | Active since Jan 2015
28 Jul 2025, 11:52
Worst fund ever with poor communication
The worse administration ever. It's been a week trying to call the fund but no answer even today. I have withdrawn my Provident fund from the scheme but no communication and no means of following up
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Replies (2)0
Replies (2)
Fairsure's replyOfficial
06 Aug 2025, 16:40Good day Kgomotso,
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Fairsure's reply06 Aug 2025, 16:40
Official
Good day Kgomotso,
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
kL
kgomotso L's updateReviewer Update
18 Aug 2025, 11:14I'm still waiting for the team member. It's been 12 days waiting. I just need what's due to me please
kL
kgomotso L's update18 Aug 2025, 11:14
Reviewer Update
I'm still waiting for the team member. It's been 12 days waiting. I just need what's due to me please