Waiting for Payment since 2014

I submitted necessary documents for my outstanding benefits and Candice from the company has promised on numerous occasions that amounts will be paid into my account. We did experience a ********** situation and that was resolved. There is no one higher Candice (who is the PA to Directors) that I can complain to. <br> I started this process in April 2014 and have been unsuccessful to date May 2015. I reside in the UK and have to make special arrangements for this is to be resolved. <br> I have made numerous calls to Candice and she is always not available or has excuses that the problem lies in the finance department. She pushes the blame to another department. I am not sure if Candice is the problem or if Fairsure is the problem. <br> <br> I sincerely hope that this matter will be resolved immediately. I have listed my relative Mrs Naidoo who is aware of the situation as a contact person