Very suspicious behavior from fairsure

So this morning, after two weeks of constant contact with Fairsure, I am being told that my application has not been received. The lady I spoke too was Dudu Madika. Yet on the 23 September 2024 when I called, I spoke to a lady named Fadija Sonni who told me my application has been processed and I will be receiving payment. How can two employees say two different things about the same application? Whos application are they talking about? How can the system say an application has been processed when they claim that they have not even received my application? Where did the system get this information from? does that mean I have been "paid" on paper but in reality, I have received not even a single communication from the company? where has my money gone?so many questions. one thing is for sure, This company is not good.