Unprofessional service and delayed as a ****

I was advised that will recieve payment by the 24th January 2025, I had then reached out to sfiso whose only number was provided however he was on sick leave but he assisted by saying Caroline from the office will call with an update shortly. On Friday the 24th she called in and said that she had in the wrong department for payment she has sent it to the right department and will call by 4pm that afternoon to confirm if payment will be done on that Friday the 24th or Saturday the 25th. I gave her benefit of doubt it's now Monday 27th January 2025 15:52 and Caroline still had not made contact as she promised. I had contacted sfiso for an office number as the number on internet only rings and no one answers and his number only number provided who shouted at me saying I don't understand he is sick but yet all I wanted is a number to reach Caroline. Their services are unprofessional they are rude and they are never available spent over R50 airtime calling their office but the automotive only plays music and no one answers. Very upset