Unprofessional behavior by Fairsure staff - Sifiso Cele

I am writing to express my disappointment and frustration with the unprofessional behavior I experienced from Sifiso Cele, Unathi Mqambayi and Bhekinkosi Sekgoto.

I have been told by the KZN Municality HR that I will be assisted by Sifiso Cele from Fairsure with regards to KZN Municipality Pension Fund for my client Mr Nicholas Mhlongo. Sifiso's level of unprofessionalism is unmatched. This is the 5th month sending emails and calling them without any assistance (since October 2024). If I get lucky and they pick up my call, Unathi and Bhekinkosi would tell me that they can not answer any questions that I was asking them, only Sifiso would have answers to my questions. Sifiso finally sent me a Tax Directive on the 30 of January 2025 after I asked my client's daughter to go to him in person. I made sure that I signed as requested and sent the form back to him. I called a week later for a follow up, I was assisted by Unathi Maqambayi another unprofessional being. She told me that the form was not sent to their Finance department for the transfer of the funds to the client. (Sifiso was supposed to send it, according to Unathi) They do not even bother on giving an update of the status of this case.

I hope that you will take my complaint seriously and take necessary steps to address this issue.