UNHAPPY CLIENT

Fed Up with Fairsure and Pension Fund Adjudicator

Kahmilla L | 19 Sep 2019, 14:52

My husband had a bad experience with Fairsure. He wanted to retire and requested from them in March 2018 what his pension payout would be. It was satisfactory but he decided to stay on till end October 2018. At this time he again recieves a statement from them which has obviously increased by this time. We choose the appropriate option, sign it and send it back. We are then contacted by Roslind in December to come for final approval. When we get there the amount has drastically been reduced by at least one third. We query it and request to see a manager. His response is simply that ten years ago when my husband divorced form his first wife and she received half the money from the pension fund someone made a mistake and did not deduct from the account. We must just accept it and we can do what we want an go to the ombudsman there is nothing that can be done. What a load of bull. My husband retired under false pretenses. We then forwarded all necessary documentation to the pension fund adjudicator. We hear nothing from them until in January after many unanswered calls i eventually get through (they were closed for Christmas). I speak to a Neo Mashiga. In March the case gets handed to an Investigator,Mr Daki, and i must call him within a month. Every month from April till July I call him and my response from him is that he is not done yet and I am wasting his time because the more I call him the longer he will take to get done and he works on a first come serve basis. He still busy with October 2018 cases and we only handed in December 2018. I eventually got a lawyer who then made contact with him and he promised to be done by end July 2019. In August I try calling him. to no avail. Mid August i receive help from someone who works for another Financial Institute in the Pension department. She manages to get into contact with someone who has taken over from Mr Daki, she informs her that he no longer works there. Her name is Urisha, she now works on our case. That is end August 2019. I call her yesterday and her response is simply that our case is now with the actuaries and she doesn't know how long that process will take. She cannot take preference to our case, we must just wait. In all this time since my husband retired we have been living on one salary, we cannot afford to pay the car, We borrowing money from friends and family. I have just sent our lawyer (who only expects a payment when all this over) These people just have no compassion for anyone. They sleep peacefully at night while we go to bed stressed because we have to look the people who we owe money in the eyes daily. We get up stressed because we have to face another day struggling financially and wondering if today is the day the bank come repossess the car.