This place is a joke

Fairsure is the worst fund administrators ever. I really don't know how this works but i have proof they send me stating that my 2 claims will be payed out on thr same day. It's been 5 months and only one claim has been payed out don't know why they split it into 2 claims but i only recieved 1 claim payout and it's truly unfair cause i have a wife and 3 kids and now Christmas is on hands what am i suppose to tell my wife and kids. Every time we call them the administrator who works with the payout is always somehow not available and the other administrator admitted on the phone that the claim was supposed to have been payed out long ago so Joseph i don't know what your problem is but i need my money bru it's not a 50 cent it's big money that I'm supposed to get you and your family are sorted i think whats best for me know is to make a ******** case against you and the company and also to expose what is going on there on social media and start to get an investigation on whats going on there i sent Nozi an email aswell with no response. Like i said i have all the proof with me and i will do what i think is right because your playing with me and my family as we are really struggling financially and you guys are keeping my money from me. YOU WILL BE HEARING FROM MY ATTORNEY BY NEXT WEEK MONDAY