KN
Kwanda N

1 reviews | Active since Aug 2024

01 Apr 2025, 15:47

The ****ery service of un"Fairsure"

This is sad to do. But it seems this is the only way to get through to the thick headed, nonchalant, customer rights non abiding to and selfish business conduct of so called "Fairsure".

I dont know what is "Fair" and what the name of this brand stands for. But it is very deceptive to the public.

Heres my 100th complaint about this company. I want my payment processed as required by law that any member filling for devorce against a member of a pension fund shall be paid out within 60 days of the claim. Fairsure doesn't give a flying **** about the law. I am sick and tired of begging them. Heres my 100th email to them from The month of January till now still no way forward:

Claims proceess enquiry. Good day I am Kwanda Nxaba ID number: ***(a non member spouse) claiming from a member by the name Bonolo Limpho Nxaba ID number: *** Member benefit number :M***1

I write an email again to check up on where the problem is with my claim. Once again i am begging for a response from Fairsure. May i kindly get a response on when payments will be made?

The devorce papers clearly states that the pension fund must make payments to the claiming party within 60 days. I am confused as to why this is not abide by , i have been waiting patientlyfor the past 3 months now for the payment to be made or for an update on the current progress of my claim.

Yours in frustration K Nxaba *** *** Ive emailde the following people responsible for my claim: *** *** Devorce@fairsure co.za *** *** za *** ***

No one could be bothered about my enquiry as a claiming party. Can i lay ******** charges against this company?

Yours in disgust K Nxaba *** ***

Please dont reply to my review unless youre coming with a resolution. As i am sick and tire of the ******* service.

0
Replies (2)
KN
Kwanda N's update01 Apr 2025, 18:20
Reviewer Update
May the Fairsure CEO Mr Sabelo Nyembe and Senior Manager Duduzile Madikane please intervene in this situation because i dont know who else to call upon in this company. Or please give me their contact details

Fairsure
Fairsure's reply04 Apr 2025, 13:01
Official
Good day Kwanda,
We sincerely apologise for the frustration and inconvenience you experienced. We deeply regret the delays and lack of communication regarding your claim, as this is not the standard of service we aim to provide.
We can confirm that your payment has been processed and the matter has been resolved. 
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Fairsure