GJ
Gareth J
1 reviews | Active since Jun 2024
23 Sept 2024, 14:01
Terrible customer service
I have done a withdrawal and never get a response from Aretha or Bhekinkosi. It was escalated to them by their seniors and still nothing. Whenever I send a follow up email. I still get no reply. This is on going for over a month now. The back and forth and still no solution.
Helpful (0)
Replies (5)0
Replies (5)
Fairsure's replyOfficial
23 Sept 2024, 16:27We appreciate you bringing your concern to our attention. We apologise for the inconvenience/frustration caused.
Kindly allow us time to investigate internally and we will get back to you as soon as possible.
Kind Regards,
Fairsure Administration
Fairsure's reply23 Sept 2024, 16:27
Official
We appreciate you bringing your concern to our attention. We apologise for the inconvenience/frustration caused.
Kindly allow us time to investigate internally and we will get back to you as soon as possible.
Kind Regards,
Fairsure Administration
GJ
Gareth J's updateReviewer Update
23 Sept 2024, 16:34How much time to investigate? I am told this all the time. The withdrawal was done and went for disinvestment stage. I got a reply was at SARS. Still nothing. Aretha don’t reply to any emails including from her superiors. Terrible customer service. Investigate what? I am about to lose a lot because of this. How can I be fighting for my own money. I have a kid to look after and about to lose my house and car because of you guys. The media is next I promise
GJ
Gareth J's update23 Sept 2024, 16:34
Reviewer Update
How much time to investigate? I am told this all the time. The withdrawal was done and went for disinvestment stage. I got a reply was at SARS. Still nothing. Aretha don’t reply to any emails including from her superiors. Terrible customer service. Investigate what? I am about to lose a lot because of this. How can I be fighting for my own money. I have a kid to look after and about to lose my house and car because of you guys. The media is next I promise
GJ
Gareth J's updateReviewer Update
23 Sept 2024, 16:38Bhekinkosi is another 1 who does not reply. I have numerous emails of this back and forth. I have a full paper trail of all communication. I will expose it all. It’s really unacceptable. What you know about frustration, just siting and typing. Come to the real world.
GJ
Gareth J's update23 Sept 2024, 16:38
Reviewer Update
Bhekinkosi is another 1 who does not reply. I have numerous emails of this back and forth. I have a full paper trail of all communication. I will expose it all. It’s really unacceptable. What you know about frustration, just siting and typing. Come to the real world.
GJ
Gareth J's updateReviewer Update
25 Sept 2024, 16:56Still no response
GJ
Gareth J's update25 Sept 2024, 16:56
Reviewer Update
Still no response
GJ
Gareth J's updateReviewer Update
26 Sept 2024, 08:39This is terrible customer service to the max. A person is about to lose everything because of this. Let’s see, maybe the legal route will do once all is gone.
GJ
Gareth J's update26 Sept 2024, 08:39
Reviewer Update
This is terrible customer service to the max. A person is about to lose everything because of this. Let’s see, maybe the legal route will do once all is gone.