Still waiting for 2 pot payout 3 months now

I have reported my issue on 7 of January 2025, the only response I got was that my application says error and they will resolve the matter with 10 working days, 10 working days has passed and no update nothing from Fairsure, if I had the power to move my provident fund somewhere else I will do that, city of Tshwane has failed us by taking our money to this company, when I called today they tell me the same story. The following is the message I received from Fairsure

We’re experiencing technical issues affecting your 2Pot claim. Please allow up to 10 working days for resolution. Thank you for your patience and understanding.

Your adminstration is very poor