Retrenchment Claim Mishandled: Delays, False Assurances, and Funds Withheld by Fairsure

I am extremely dissatisfied with the service I have received from Fairsure regarding my provident fund claim.

I submitted my claim on 4 May, and to date, I have still not received my funds.

I have sent multiple emails to Fairsure requesting updates, and I have received no response whatsoever. The lack of communication is unacceptable.

I have also been in contact with an employee, Nosi, who has repeatedly provided false assurances. Last week, I was told that my payment had been processed and would reflect by Friday or Saturday — it did not. On Monday, I was promised the funds would reflect that same day — nothing. On Tuesday, I was again assured the funds would be in my account by the end of the day — still nothing as of Wednesday.

In addition to this, Fairsure is refusing to pay out my full termination benefit. I have been retrenched and I have a valid retrenchment letter, yet they are forcing my claim to be processed as a “two-pot” payout as if I am still employed.

As a result, they are withholding a large portion of my money and stating that I will only receive it at age 55. This is completely unacceptable. I am entitled to my full retrenchment benefit, and I want access to my funds now.

I was also informed that my payout will be taxed, despite SARS guidelines indicating that amounts below R55 000 should not be taxed. My claim amount is below R55 000, which raises further concerns about the accuracy and transparency of how my claim is being handled.

The combination of:

* No response to multiple emails * Repeated false promises * Incorrect handling of my claim * Withholding of my funds * Conflicting information regarding tax

demonstrates a serious lack of professionalism and accountability.

I no longer wish to have any association with Fairsure. I simply want what is rightfully mine.

I am requesting:

* Immediate payment of my outstanding funds * Correction of my claim to reflect retrenchment (full payout) * Clarification and correction regarding any tax app**** * A clear and honest explanation

If this matter is not resolved urgently, I will escalate it further.

Based on my experience, I cannot recommend Fairsure to anyone.