fN
fikile N
1 reviews | Active since Mar 2025
30 May 2025, 15:59
Poor service received
I am currently not happy with the poor service i have received from Fairsure. I requested a Letter on the 13May2025. i did not receive any sort of communication from them, I called on the 30May spoke to the gentleman who promised to assist me, but nothing happened after that. The letter i need he promised to send it on the day but nothing. Their phone lines take forever to be answered, What kind of service is this? I find this service very Unprofessional .
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Replies (2)
Fairsure's replyOfficial
06 Aug 2025, 16:19Good day Fikile
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.
This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.
Kind regards,
Fairsure
Fairsure
Fairsure's reply06 Aug 2025, 16:19
Official
Good day Fikile
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.
This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.
Kind regards,
Fairsure
Fairsure
fN
fikile N's updateReviewer Update
11 Aug 2025, 10:23Good day
I lodged a complaint on the 30th of May 2025, I only got the response on the 7th of August 2025.
After numerous phone calls of trying to get my problem solved. Thanks to Smangaliso Radebe who helped me on the very same day I managed to get hold of him after calling the office almost every day with no luck. I sense that at Fairsure there is no sense of Urgency, we as their clients are not their priority. Thank you Thandi for doing the follow up on my query on the 07/08/2025.
I lodged a complaint on the 30th of May 2025, I only got the response on the 7th of August 2025.
After numerous phone calls of trying to get my problem solved. Thanks to Smangaliso Radebe who helped me on the very same day I managed to get hold of him after calling the office almost every day with no luck. I sense that at Fairsure there is no sense of Urgency, we as their clients are not their priority. Thank you Thandi for doing the follow up on my query on the 07/08/2025.
fN
fikile N's update11 Aug 2025, 10:23
Reviewer Update
Good day
I lodged a complaint on the 30th of May 2025, I only got the response on the 7th of August 2025.
After numerous phone calls of trying to get my problem solved. Thanks to Smangaliso Radebe who helped me on the very same day I managed to get hold of him after calling the office almost every day with no luck. I sense that at Fairsure there is no sense of Urgency, we as their clients are not their priority. Thank you Thandi for doing the follow up on my query on the 07/08/2025.
I lodged a complaint on the 30th of May 2025, I only got the response on the 7th of August 2025.
After numerous phone calls of trying to get my problem solved. Thanks to Smangaliso Radebe who helped me on the very same day I managed to get hold of him after calling the office almost every day with no luck. I sense that at Fairsure there is no sense of Urgency, we as their clients are not their priority. Thank you Thandi for doing the follow up on my query on the 07/08/2025.