JB
Jurgen B
1 reviews | Active since Feb 2025
10 Feb 2025, 10:43
Pension payout
I resigned from my place of work on the 8th of November 2024. I am still waiting for my payout three months later! No communication whatsoever. Phoned a couple of times but no one answers even after waiting for longer than 30minutes!
Helpful (0)
Replies (9)0
Replies (9)
Fairsure's replyOfficial
10 Feb 2025, 11:19 Good day Mr Beck,
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist you urgently.
Kind Regards,
Fairsure
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist you urgently.
Kind Regards,
Fairsure
Fairsure's reply10 Feb 2025, 11:19
Official
Good day Mr Beck,
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist you urgently.
Kind Regards,
Fairsure
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist you urgently.
Kind Regards,
Fairsure
JB
Jurgen B's updateReviewer Update
17 Feb 2025, 11:26I still havent been contacted a week later!
JB
Jurgen B's update17 Feb 2025, 11:26
Reviewer Update
I still havent been contacted a week later!
Fairsure's replyOfficial
17 Feb 2025, 18:16Dear Mr Beck,
We sincerely apologise for the inconvenience/frustration caused.
Our Claims Manager have committed to contact you urgently.
Kind Regards,
Fairsure
We sincerely apologise for the inconvenience/frustration caused.
Our Claims Manager have committed to contact you urgently.
Kind Regards,
Fairsure
Fairsure's reply17 Feb 2025, 18:16
Official
Dear Mr Beck,
We sincerely apologise for the inconvenience/frustration caused.
Our Claims Manager have committed to contact you urgently.
Kind Regards,
Fairsure
We sincerely apologise for the inconvenience/frustration caused.
Our Claims Manager have committed to contact you urgently.
Kind Regards,
Fairsure
JB
Jurgen B's updateReviewer Update
21 Feb 2025, 09:04A claims manager phoned me on Monday and assured me that my claim will be paid into my account before Friday (today). No claim has been paid now after three and a half months!
JB
Jurgen B's update21 Feb 2025, 09:04
Reviewer Update
A claims manager phoned me on Monday and assured me that my claim will be paid into my account before Friday (today). No claim has been paid now after three and a half months!
Fairsure's replyOfficial
24 Feb 2025, 15:37Dear Mr Beck,
Please accept our sincere apology for the unsatisfactory experience you encountered. We want to assure you that we hold our members in high regard and are committed to enhancing your experience. Your matter has been escalated to receive urgent attention.
Kind Regards,
Fairsure
Please accept our sincere apology for the unsatisfactory experience you encountered. We want to assure you that we hold our members in high regard and are committed to enhancing your experience. Your matter has been escalated to receive urgent attention.
Kind Regards,
Fairsure
Fairsure's reply24 Feb 2025, 15:37
Official
Dear Mr Beck,
Please accept our sincere apology for the unsatisfactory experience you encountered. We want to assure you that we hold our members in high regard and are committed to enhancing your experience. Your matter has been escalated to receive urgent attention.
Kind Regards,
Fairsure
Please accept our sincere apology for the unsatisfactory experience you encountered. We want to assure you that we hold our members in high regard and are committed to enhancing your experience. Your matter has been escalated to receive urgent attention.
Kind Regards,
Fairsure
JB
Jurgen B's updateReviewer Update
03 Mar 2025, 09:19Its now the 3rd of March and I am still waiting!
JB
Jurgen B's update03 Mar 2025, 09:19
Reviewer Update
Its now the 3rd of March and I am still waiting!
JB
Jurgen B's updateReviewer Update
10 Mar 2025, 06:45Four months later and still no feedback. When can I expect a call or email
JB
Jurgen B's update10 Mar 2025, 06:45
Reviewer Update
Four months later and still no feedback. When can I expect a call or email
Fairsure's replyOfficial
10 Mar 2025, 14:44Dear Mr. Beck,
The matter has been escalated to a senior manager.
Xia Maans has provided a response and explained the reason for the delay. Please note that an administrator has and continues to prioritise the processing of your claim.
We sincerely apologise for the inconvenience caused by the service you have received.
Kind Regards, Fairsure
The matter has been escalated to a senior manager.
Xia Maans has provided a response and explained the reason for the delay. Please note that an administrator has and continues to prioritise the processing of your claim.
We sincerely apologise for the inconvenience caused by the service you have received.
Kind Regards, Fairsure
Fairsure's reply10 Mar 2025, 14:44
Official
Dear Mr. Beck,
The matter has been escalated to a senior manager.
Xia Maans has provided a response and explained the reason for the delay. Please note that an administrator has and continues to prioritise the processing of your claim.
We sincerely apologise for the inconvenience caused by the service you have received.
Kind Regards, Fairsure
The matter has been escalated to a senior manager.
Xia Maans has provided a response and explained the reason for the delay. Please note that an administrator has and continues to prioritise the processing of your claim.
We sincerely apologise for the inconvenience caused by the service you have received.
Kind Regards, Fairsure
JB
Jurgen B's updateReviewer Update
14 Mar 2025, 13:30Can you please provide an ETA for when my claim will be paid?
JB
Jurgen B's update14 Mar 2025, 13:30
Reviewer Update
Can you please provide an ETA for when my claim will be paid?