TG
Trever G
1 reviews | Active since Mar 2018
10 Apr 2025, 19:08
Not at all professional
We as a major company in sa now uses fairsure, I have tried using the Whatsapp 3 times now at 8am where after 4pm I just get a message saying sorry a consultant could not attend to u, I have also sent a mail but no reply after more than 24 hrs...
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Fairsure's replyOfficial
14 Apr 2025, 10:36Good day Trevor, We sincerely apologise for the poor experience you've encountered. We regret that your attempts to reach us via WhatsApp and email have gone unanswered, and we acknowledge that our response time has not met your expectations. This is certainly not the level of service we aim to provide. Your concern has been escalated to the relevant team for urgent attention. Should you wish to provide any further details to assist us in resolving this matter, please feel free to do so. Kind regards,
Fairsure
Fairsure
Fairsure's reply14 Apr 2025, 10:36
Official
Good day Trevor, We sincerely apologise for the poor experience you've encountered. We regret that your attempts to reach us via WhatsApp and email have gone unanswered, and we acknowledge that our response time has not met your expectations. This is certainly not the level of service we aim to provide. Your concern has been escalated to the relevant team for urgent attention. Should you wish to provide any further details to assist us in resolving this matter, please feel free to do so. Kind regards,
Fairsure
Fairsure