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Claudia C
1 reviews | Active since Aug 2016
04 Mar 2025, 11:54
NO SERVICE OR CARE - CLIENT WITHOUT INCOME WHILE FAIRSURE IS MIA
Phone lines hardly work, when they do, consultants are rarely available to take calls, don't reply to emails, when you do eventually get hold of someone they are not pleasant to speak to, can't complete documents correctly, don't have empathy towards members of their administered funds. Also, there was no willingness to provide solutions when we voiced the above concerns.
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Replies (2)0
Replies (2)
Fairsure's replyOfficial
05 Mar 2025, 09:24Good day Claudia
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist on this matter urgently.
Kind Regards,
Fairsure
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist on this matter urgently.
Kind Regards,
Fairsure
Fairsure's reply05 Mar 2025, 09:24
Official
Good day Claudia
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist on this matter urgently.
Kind Regards,
Fairsure
Thank you for bringing your concern to our attention.
We apologise for the inconvenience/frustration caused.
We have arranged for the relevant department to assist on this matter urgently.
Kind Regards,
Fairsure
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Claudia C's updateReviewer Update
14 Mar 2025, 08:25After my complaint on 4 March 2025 - I received a call from Fairsure stating that they are investigating this matter and will revert back to me. It is now the 14th of March- No one reverted back to us. Our problem has not been resolved, and we are going on to month 3 of attempting to get this process sorted. All while an elderly client is sitting without her only source of income. This speaks to the fact that Fairsure is aware of their problems on service delivery, however are not taking these seriously.
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Claudia C's update14 Mar 2025, 08:25
Reviewer Update
After my complaint on 4 March 2025 - I received a call from Fairsure stating that they are investigating this matter and will revert back to me. It is now the 14th of March- No one reverted back to us. Our problem has not been resolved, and we are going on to month 3 of attempting to get this process sorted. All while an elderly client is sitting without her only source of income. This speaks to the fact that Fairsure is aware of their problems on service delivery, however are not taking these seriously.