No proper communication or feedback

Dealing with fairsure had been a complete nightmare. Every week it's a different story. The amount of lies I had to deal with. Also getting through to them is an impossible task. I wasted R290.00 airtime just holding on for someone to pick up. Was hoping we wouldn't change our administration for kzn pension fund for the most part were so happy with our previous administrators. If I were to go into detail it would just shock the person reading this. Every single employee that has dealt with them so far in this past year alone has experienced issues nobody has had before. If they want to be a company that's trusted they doing an extremely bad job