JM
Jana M
1 reviews | Active since Oct 2024
15 Apr 2025, 09:34
No Communication!!!
Good day I have been trying to logg into my account for the past week.You have provided me with login details but up to now I have not been able to logg in or change my password I have been trying to call you numerous times, holding on for more than 10min, with no answer? This is not a professional way to handle an individual's fund and it is also upsetting, what will happen if something happens to me tomorrow, how will my family be able to get hold of you or my funds if I was unable to for the past week?
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Fairsure's replyOfficial
16 Apr 2025, 12:19Good day De Meyer,Thank you for your feedback, and we sincerely apologise for the inconvenience you've experienced.We’ve sent you a response and have escalated your concern to ensure you receive the necessary assistance.
Your experience is important to us, and we’re working to improve our service.Kind regards,
Fairsure
Your experience is important to us, and we’re working to improve our service.Kind regards,
Fairsure
Fairsure's reply16 Apr 2025, 12:19
Official
Good day De Meyer,Thank you for your feedback, and we sincerely apologise for the inconvenience you've experienced.We’ve sent you a response and have escalated your concern to ensure you receive the necessary assistance.
Your experience is important to us, and we’re working to improve our service.Kind regards,
Fairsure
Your experience is important to us, and we’re working to improve our service.Kind regards,
Fairsure