****med?

I've submitted my 2pot claim on the 2nd,9th and 23rd of September and to date I have not received my money.I called in a couple of times and spoke to Thandie,Siphokazi,Gadidja who reassured me that my claim has been processed and my money should reflect by Monday.This was last week.Ive asked to be emailed some correspondence with regards to which phase my claim was in and I was told that they can't.What I love is that they are quick to say on their banner that all calls are recorded etc so maybe those calls should be pulled out and all their clients can hear their lies.Our retirement savings are with them so how can we trust that we are not been ****med?