JAW DROPPING SERVICE

I Andrew Lungile Mbekwa, with membership number 26327, sent a claim on the 28th August 2024, I have written correspondence from Shaakira, I CC'd Anthea, Dimakatso and Neliswa on that email. I signed and sent back all the required documents on the 30 August 2024 and Shaakirah rep**** with this email on 02 September 2024 "We have instated a freeze period from 1 September 2024 to 15 September 2024 to allow for August 2024 contributions to be process. All applications for the withdrawal will be processed after this freeze period ends and will take 7-14 working days." I followed up with Shaakirah on the 19th Sept and received no response, eventually on the 11 March 2025 I sent another email, requesting feedback and Carol Van Aarde referred the matter to Gajida - on the same fairsure email domain, and no further action was taken. On 14th April 2025 I re-sent the same email to Carol and she reffered me to Jody on a "info@Fairsure" email and still nothing happened till this day. I have been calling Fairsure religiously with and they just place on hold, and nothing ever happens on the whatsapp number provided on their website, and a robotic response keeps telling me an agent will contact me soon, then later on in the day I receive a message stating I am timed out, as the agents only work from 08:00-15:30. I am appalled by this service and the level of incompetency is beyond words, I am looking for ways to Escalate this matter as I have written correspondence to reference all this. I am available on *** or email ***