SM
Sbusiso M
1 reviews | Active since Jan 2024
08 Jul 2025, 14:23
Issues with payments
They don't pay on time... am worried we might not get our pension when retirement comes, I requested my money from 2 pot and according to them their turnaround time is 7 to 14 days. I have been waiting for more the 14 days when I call they always tell me about system error.
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Fairsure's replyOfficial
06 Aug 2025, 16:27Good day Sbusiso
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Best regards,
Fairsure's reply06 Aug 2025, 16:27
Official
Good day Sbusiso
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query.This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.Kind regards,
Fairsure
Best regards,