Incompetence

I phoned the call center number to enquire about the status of the two pot system application, i was told that they have many applications that they are dealing with i must just wait for the sms when my application is being process, my institution submitted our applications on the 21 August 2024, i mean every financial institution knew by the 1st Sept the sysytem is going to take effect, how hard can it be to take my ID number and check and let me know if it has been processed or not,or if there are any documents needed. All i got is utter incompetance