Frustrated customer

Our vision is to be the leading black-owned financial services company in South Africa, with a reputation for excellence and integrity... Up here is the vision of fairsure which speaks volume but yhoo there's nothing excellent or of integrity in their service. I have been waiting for their response on the IRP5 so I can file on SARS. Why didn't they communicate with SARS before the filing season is beyond me. Why they are administering people's provident funds with so much in consideration is something I question everyday. No accountability whatsoever, always not answering their phones. Responded once to an email and said we should give them 48hrs, it's been 2 weeks now, we still waiting. Yhoo, it really is frustrating to rely on such people, who don't care about their clients and their clients needs. They should be getting half of that star, one star is a lot for them