FAIRSURE too bad for pensioners

It's been over 6 weeks since FAIRSURE received my paperwork from employer for a withdrawal claim. I have sent numerous emails querying the status of my claim and all I get is an automated response, which says in 24-48 hours a rep will call me back, but I have not received any call to date. After numerous unanswered phone calls, I eventually went to their offices, and all I got were false promises and excuses from Sifiso C. and Aretha S. FAIRSURE is not in a position to deal with pension matters. I am advising those coming after me to choose a better admin who will respond to clients timeously. All I wanted was assurance from FAIRSURE that my claim has been received and is being processed and the process will take so many days/weeks, but FAISURE is not capable of doing such for it's client. I am very disappointed and given a second chance I would NEVER give them a chance to administer my hard earned funds.