Fairsure not Wanting to Send my Pension

I am extremely disappointed with the lack of communication and response from Fairsure regarding the transfer of my pension funds from the KwaZulu-Natal Municipal Pension Fund (KZN MPF) to the Government Employees Pension Fund (GEPF).

I began requesting the required forms for this process from my WCG employer in early 2024. After several delays, I finally received the correct forms and submitted them to eThekwini Municipality in November 2024. eThekwini Municipality informed me that the claim was sent to KZN MPF and Fairsure for processing.

Since then, I have not received a single acknowledgment, update, or timeline from either KZN MPF or Fairsure. I also sent a follow-up email directly to Fairsure on 15 January 2025, outlining the urgency of this matter and providing all necessary details, including my pension numbers, ID number, and contact information. Despite this effort, I have yet to receive a read receipt, let alone a response.

This silence is unacceptable, especially given the sensitivity and importance of pension fund transfers. I have done everything on my part to ensure this process moves forward, but Fairsure’s lack of communication has caused unnecessary delays and frustration.

I kindly request that Fairsure urgently address this matter by:

- Confirming receipt of my claim. - Providing a clear timeline for processing the transfer. - Communicating any additional steps required on my part.

This process has been ongoing for far too long, and I urge Fairsure to improve its service and communication. I look forward to a swift resolution.