Fairsure does not want to pay up my pensions

Sanlam transferred my pensions to Fairsure. I contacted Fairsure. They requested documents so they can process my money. I was given expectation that my money will reflect in my account on Friday in March. Till this day,I haven't received anything.

I don't get any feedbacks from them. I am the only one contacting them.Each time they made promises.

I contacted Fairsure yesterday and they told me that my money is missing.

How is that possible? I really believe Fairsure is a con artist company who are *****ing people pensions.

To make matters worse, it's a black owned company.