ZM
Zine M

1 reviews | Active since Jun 2018

26 Aug 2025, 15:13

Fairsure Customer Service: Unprofessional and Unreliable”

I am extremely disappointed with the level of service I have received from Fairsure. Their customer service is unprofessional, unresponsive, and lacks accountability. Despite multiple attempts to get assistance, I have been ignored and left without proper feedback or updates.

To make matters worse, when I do finally get through to someone, my calls have been dropped on me – not because of network issues, but because I expressed my frustration at their incompetence. This behaviour is completely unacceptable and only shows how little regard Fairsure has for its clients. For a company entrusted with financial services, their lack of professionalism and accountability is deeply concerning.

I would strongly caution others to think carefully before entrusting their financial matters to Fairsure. Their incompetence and disregard for clients make them one of the worst service providers I have ever dealt with

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Replies (1)
Fairsure
Fairsure's reply28 Aug 2025, 13:42
Official
Good day Zine
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.Please rest assured that we have escalated your review internally, as this is not the standard we aim to uphold.
Kind regards,
Fairsure