Fairsure Bad Service

Fairsure pathetic URGENT CRY FOR HELP – More Than a Year of Delays from Fairsure After My Mother’s Passing

I am writing this with a heavy heart and deep frustration. My mother passed away on 12 June 2024, and as her dependents we submitted every document Fairsure asked for so that our claim could be processed. We were grieving, but we did everything they required, hoping the claim would help us keep our lives together after losing her.

Instead, we have faced over a year of delays and endless requests for more documents.

In May 2025, almost a year after we first submitted everything — we were asked to provide additional documents. We comp**** immediately.

Then, on 7 November 2025, we were again asked to submit even more documents. We comp**** again, even though the emotional toll has been overwhelming.

These delays are not just administrative inconveniences, they are destroying us.

Our brother, who was financially dependent on our mother, urgently needs access to a special school that requires fees we simply cannot afford without the payout we have been waiting for. His future is now being held hostage by these delays. All of us who depended on our mother have been suffering. We have been patient, cooperative, and respectful through this entire painful process, but we are now at breaking point.

As we approach Christmas, we are facing a dark and painful holiday season. We cannot afford the basics, electricity, food, and transport are daily struggles. While other families prepare for Christmas, we are sitting in worry and hopelessness, waiting for a claim that should have been resolved long ago.

This is not just a policy payout, it is our survival, our stability, and our dignity.

Fairsure, please hear us. Please help us. Please prioritize our claim. We have suffered enough.

We are pleading for urgent action. We cannot keep living like this. Our mother paid her premiums faithfully; she trusted that her children would be cared for. Please honour that trust.