Extremely Poor Service – No Response and No Accountability

I am highly disappointed with the level of service received from Fairsure Pension Fund.

The Two-Pot System line is completely ineffective – it rings endlessly and always goes to voicemail, with no return calls.

Emails go unanswered for over a week, which is unacceptable when dealing with sensitive and time-bound matters such as tax submissions.

We urgently require an IRP5 for a member, which should have been sent proactively without having to request it.

To make matters worse, their online platform offers no functionality to access key documents like the IRP5, making one question its purpose at all.

It has now been over a week without any feedback or resolution. This delay is directly affecting the member’s ability to submit their tax return on time.

This level of service is completely unprofessional for a fund entrusted with people’s retirement and financial records. We expect urgent intervention and improvement in client responsiveness.