CV
Carina V

1 reviews | Active since Jul 2016

02 Oct 2024, 14:16

BAD SERVICE TERRIBEL SERVICE

Frustrated to the extend of an anxiety attack. Since the two pot system initially kicked off I had no positive feedback from any interaction with any consultant at Fairsure. I was able to access my profile, then after the "dead period": my profile shows an error. I have sent 57 emails, no reply , I have contacted the call centre left hundreds of messages nobody returns your call or respond to a message. I even went to the Pretoria office also to be told they do not process any claims only the office in Cape Town. I am shocked with the ignorance and no care attitude of this company. Now I must keep in mind that they are dealing with my retirement money!

0
Replies (1)
Fairsure
Fairsure's reply13 Jan 2025, 09:23
Official
Good day Carina, 
Thank you for brining your concern to our attention. 
We apologise for in the inconvenience/frustration caused. 
We can confirm that your matter has been addressed by the relevant department. 
Kind Regards, 
Fairsure