CV
Carina V
1 reviews | Active since Jul 2016
02 Oct 2024, 14:16
BAD SERVICE TERRIBEL SERVICE
Frustrated to the extend of an anxiety attack. Since the two pot system initially kicked off I had no positive feedback from any interaction with any consultant at Fairsure. I was able to access my profile, then after the "dead period": my profile shows an error. I have sent 57 emails, no reply , I have contacted the call centre left hundreds of messages nobody returns your call or respond to a message. I even went to the Pretoria office also to be told they do not process any claims only the office in Cape Town. I am shocked with the ignorance and no care attitude of this company. Now I must keep in mind that they are dealing with my retirement money!
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Replies (1)0
Replies (1)Fairsure's replyOfficial
13 Jan 2025, 09:23Good day Carina,
Thank you for brining your concern to our attention.
We apologise for in the inconvenience/frustration caused.
We can confirm that your matter has been addressed by the relevant department.
Kind Regards,
Fairsure
Thank you for brining your concern to our attention.
We apologise for in the inconvenience/frustration caused.
We can confirm that your matter has been addressed by the relevant department.
Kind Regards,
Fairsure
Fairsure's reply13 Jan 2025, 09:23
Official
Good day Carina,
Thank you for brining your concern to our attention.
We apologise for in the inconvenience/frustration caused.
We can confirm that your matter has been addressed by the relevant department.
Kind Regards,
Fairsure
Thank you for brining your concern to our attention.
We apologise for in the inconvenience/frustration caused.
We can confirm that your matter has been addressed by the relevant department.
Kind Regards,
Fairsure
