ZT
Zanele T
1 reviews | Active since Nov 2023
22 Jul 2025, 10:46
Bad service, poor administrator they should be removed on from my provident fund
This administrator is useless, I struggled to cash out my 2pot savings last year, their communication skills is very poor, their app just locks you out for no reason, even if u use ur correct login details, it says they are wrong. Now I want to access my Tax certificate from 2 days ago No assistance till today. I wonder wat will happen to my beneficiaries should I die today. They will struggle to claim.
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Fairsure's replyOfficial
06 Aug 2025, 16:31Good day Zanele
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query and ensure you have been assisted.
This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.
Kind regards,
Fairsure
Fairsure
Fairsure's reply06 Aug 2025, 16:31
Official
Good day Zanele
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Thank you for your feedback and for bringing this matter to our attention.
We sincerely apologise for the lack of communication you’ve experienced, and we understand how frustrating this must be.
Please rest assured that we have escalated your review internally, and a team member will be in touch to provide feedback on your query and ensure you have been assisted.
This is not the standard we aim to uphold, and we truly appreciate your patience as we work to resolve it.
Kind regards,
Fairsure
Fairsure