Bad customer service

Pathetic service, they take long to answer calls. No one knows what is happening with my claim.

I logged a claim on the 15th October 2024. Till today 24 November 2024 it hasn't been paid. If i call and it happens i go through reception. The administrators keep on promising that by next day it will be paid, it is waiting for management to approve. Funds has been disinvested but not paid over to me. No communication, they don't respond to emails.