Angry customer

The service is extremely bad, I submitted my two pot on the 4th September 2024 to date I have not received anything what makes me angry is that all my colleagues who app**** after me have received their money.i tried to call send emails to no avail.On Monday 7th October 2024 i went to Pretoria office at Loftus they said their offline I must leave proof of submission they will make a follow up and give me feedback before close of business is now Friday the 11th October 2024 I haven't heard anything from them. The level of disrespect coming from them is unacceptable. They don't how to treat clients all they do is frustrate me