*********** AND NO ACCOUNTABILITY

It has been 2 months since I have resigned from my previous company and i have requested my withdrawal of my provident fund. I end up spending R100 AIRTIME EWVERYTIME I CALL FAIRSURE FOR AN UPDATE ON MY WITHDRAWL. THIS IS NOT FAIR ON SOMEONE WHO ALREADY DOES NOT HAVE ANYTHING. why is is such a hassle to get our funds withdrawn ? By law it should take up to 21 days, but Fairsure thinks it's okay to take their own time and take up to 2 to 3 months. the staff never gets back when you ask for an update , i always have to beg or call them a million times and waste R100 airtime just to speak to someone, then only to find out that the person handling the claim is on leave and no one knows when they going to get back. I understand companies can get busy but **** no there needs to be a process in flow. How can it take 2 months just to get funds allocated or withdrawn. I m sick of all the excuses and no accountability. i want my funds this week from FAIRSURE,!!!!! RIGHT NOW I AM ON HOLD FOR 13 MMINUTES THATS 30 RAND AIRTIME GONE IN ITS MOER. THEY NEVER CALL BACK OR PROVIDE FEEDBACK OR ANYTHING EVEN THOUGH THEY SAY THEY WILL SEND AN UPDATE EMAIL. THIS IS PATHETIC. IM GOING TO THE OMBUDMENT IF I DONT GET MY FUNDS THIS WEEK I ALSO HAVE BILLS TO SETTLE