Trust and Positive relations

Hellopeter

#SupportLocal. I have bought items from sellers who advertise their items on the Marketing section on Facebook over the years. The Trust between the two parties has always been so professional and honest. I paid for the item, and received it within a short period.

Recently I indicated to a lady that I am interested in the item and paid for it on 4 March. On 10 March I have not heard from her, neither have I received the item. I then contacted her on WhatsApp , she rep**** whereby she wanted my address (which I have sent her when I sent the proof of payment ) again and that she "forgot" to mail the item. I requested that my money be paid back into my account. She had used my money, and asked for time until the end of March to give my money back). When I requested via WhatsApp for my money, she once again had an excuse and asked to pay me back in two payments. She used the health situation in our country as an excuse, expects me to feel guilty. I wrote to her, and said that she was not to use the money until the transaction was finalised. She did not keep her end of the deal and expects me to accommodate her. She then blocked me on WhatsApp. I have no idea how to handle this situation. The money she owes me is R700. I have her Name. Bank details and mobile number.

I am not sure what Facebook SA's e-mail address is.