Locked Account

My account was locked on 12 April, 2023. This was due to the system picking up some suspicious activity, which is incorrect as I was the one accessing my account trying to accept a business manager invitation using another device.

Since then, I have tried numerous times to unlock my account to confirm my identity following the below instructions (including instructions from the chat support: 1. Confirming my identity: every time I click on the "Get Started" button I get an error. 2. Accessing my device using the same device I used: it doesn't work, I keep getting the same error. 3. Logging out and in again: no success. 4. Removing and installing the app again: I have done this many times, still no success.

I am very frustrated with this as I now have to deal with a displeased client for not being able to launch ads due to the account being locked.