FAILED CUSTOMER SUPPORT - ACCOUNT RECOVERY

I have been locked out of my account for over 2 weeks. Both my husband and I have exhausted all avenues to contact Facebook and get assistance recovering my account. All efforts have failed.

The help centre and online bot have been fruitless - each attempt to recover has promised to send me an email or message to the provided account / number and no messages have been received.

I have now resorted to opening a second account in order to continue managing my work page. This new page was flagged as a duplicate which I had hoped would give me opportunity to report the issue, but it did not.

I am desperate to recover my original account as it contains almost 14 years of history and had multiple active marketplace listings.

I would love to receive any correspondence from Facebook to help resolve this issue.

Not a single report has been responded to.