AB
Annetjie B

1 reviews | Active since Nov 2017

09 Mar 2021, 11:48

Facebook Support not helping at all

Facebook's support is no support at all. I've been waiting almost 2 months for someone to help me with a log in issue.

My Facebook profile has a two factor authentication setting, so every time I want to log into my profile, I need a code from my code generator app. My phone was ****** a while back. This phone was the only device that had the code generator I need to access my Facebook profile with. I do not have the code generator app's backup keys, neither do I know what my Facebook setup key is so that I can add this to a new app. Now I have NO way to access my Facebook account - the "recover account" steps do not work, since I still need to enter the 2FA code before I can log in.

I basically need Facebook to either give me the setup key for my Facebook profile, or disable the two factor authentication for me, because I can't access my profile setting to disable this myself.

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