1 reviews | Active since Jun 2019
Facebook marketplace is a nightmare
I have experienced several times serious conscious bias on the part of Facebook marketplace support team. I have seen my account placed under review for responding to messages from prospective customers. I run my property portfolio myself. I use Facebook marketplace to advertise my flats. I also deal with spare parts and sell cars. I use facebook for paid adverti*****t too. I have spent over R4000 rands on advertising on Facebook marketplace. However, my account has been restricted continuously on suspicion of *****. I strongly believe that the constant restriction of my account is a conscious bias that stems from profiling based on my Nationality. This is absolutely unacceptable and unfair. I have raised my concern to Facebook support team. I have provided them with company registration docs and second-hand goods certificate to proof my business is legitimate. I have written numerous complaint to their support team to no avail. It defies common sense and logic that a company like - Facebook would offer advertising platform to a customer (myself), receives payment for their services and yet denies my use/access to marketplace. I have requested for a refund/compensation and received no response. This is unprofessional and very shameful, to say the least. I hope their support/customer service investigate my complaint. Thank you.
Kene Oguejiofor
