EW
Emma W

1 reviews | Active since Oct 2012

10 Aug 2024, 20:20

Facebook locked me out my account - for over 30 days now!

You know that you are desperate - when this is the only way you can reach a company, to let them know their system has failed, and that you have now been locked out of your account for over 30 days! ---- But in fairness to me... I had my account taken away over a month ago, and I have tried 30+ attempts to get it back / report it / well actually... to reach anyone at Facebook who can help me get it back... this is my very sad attempt at trying to reach ANYONE who can help me!

Reason being: I was locked out of my account because the 2 factor Authentication doesn't work.

Facebook isn't registering the 2FA from the Google authenticate app. The more I tried to use the 2FA - I then looked like a spammer, and they blocked me!

I didn't have an alternate 2FA to my email / phone - so the only way I can access my account is to use block codes that I didn't save [because I used the one code + stupidly thought they were safer stored in Facebook] and to access the block codes I need... wait for it... 2 factor authentication.

So why haven't I gone with account recovery? Facebook either asks for my 2FA to access it, or... they tell me the system doesn't work.

All this to say that I am praying that someone will see this + get me access to my account. then... I will change the rating, but for now... I am really sad!

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