Facebook customer care is ***********

I had just gotten a new phone and logged into facebook. As i forgot my password i clicked on the forgot password feature. Once my password was reset I logged in. Facebook then locked my account without emailing me to ask if this is me logging in. Just countless emails about how it might be someone else without input from myself. I have been following their steps to unlock by sending a picture of my original ID. Guess what? They keep advising they cannot make put my basic information like name and date of birth even though the pics are clear. I have sent my ID over 20 times already. Their online chat assistance platform is no good either. No assistance at all and when i complain about the service on there all of a sudden i cant use it anymore as they advise its too busy and i shud try in an hour. I have been trying since this morning but they keep sending me the same message advising they have too much traffic. My account has been locked since the 02.02.2023 and they are still unable to assist me. Their customer service is really *********** and if no help at all. They have locked my account even on my laptop and am giving me no way to log back in. I understand that they are trying to be safe but this is ridiculous especially since i forwared my original ID and my drivers on numerous occasions. As soon as i get back on facebook i wont stop complaining on the platform about this awful service