Does Facebook have human employees??!!

I am so frustrated with them. For some reason there was a backup code put in place as a2nd verification, definitely not by me! I have addressed it and so has my daughter separately. All I get is an email saying everything has been reset, I do not have words. I don't know who has reset what or where or when. I have identified myself. I keep querying and it asif they have emails specifically prepared to send out Immediately to the effect everything is sorted out which it is not. Secondly I keep getting emails in Afrikaans and that is my second language, of which I am fluent in but every time I try to change the problems Facebook presses a button to send their prepared emails off. Their email address is a no-reply. This has now been going on for so long that I never use Facebook. They are incapable of assisting me with this. I've given up except the problem is we complain and we don't do anything about it. Well for what it's worth. I actually don't think that they care. Im sure many people have this problem and we are up against a giant who doesn't give us a second thought