Disgusting service, they don't care

The worst service I've ever received. For such a renowned company, they really don't care about their paying customers.

The coronavirus and subsequent lockdowns have severely impacted businesses of all sizes. For the last week I have been trying to apply for monthly invoicing so the we can try to salvage the situation financially.

First I spoke to a chat representative that assured me we would be able to apply because of the current global situation. He gave me an email address and told me which details to send to the team. I followed his instructions.

The response I then received from the team is "please feel free to reach out to the Ads Payments Team, who are better fitted to handle accounts set up to pay using credit cards, direct debit or PayPal using this link: https://www.facebook.com/help/contact/***"

I did that, and then got sent another few links in the next email which were of no help.

I had to follow up with another email, urgently asking for assistance, not just links that weren't helping. This was going on a week of back and forth now and no closer to a solution. What do I get? Another email directing me to links. The attitude of just trying to get the ticket closed without spending time on actually helping a customer was clear.

After talking to another chat representative, I am now told we are not eligible and she cannot help me. A week for an answer that I could've been given in the first day?

You are telling me, that with a global crisis going on and your business clients really struggling, you are still asking us to have to have spent GBP 10,000 a month for the last three months AT LEAST to qualify for any help?

This is disgusting, and the "service" I received was just the cherry on top. You do not care about your clients.