12 year old Child listed on Facebook

Very quick to join Facebook but when support is needed they do not help. I have been struggling to report that a name of a 12 year old child has been listed on Facebook but once the "SUBMIT" button is pressed then there is an error which does not allow the matter to be reported. The disgusting part hereof is that adult women are requesting friendship with this name. Following the instructions Facebook provides to report is useless.