Speechless at the Change in Service

In the begining they are extremely helpful and eager but 2years later , they have the incorrect Tracker details and for the past few months I have been ignored when it comes to sorting the matter out , they have updated my contact details on their system according to the confirmation but do not call their client to assist or advise regarding ANY communications I have called in ,went to their offices and continuesly been promised to be helped yet as soon as I am not in sight nothing happens ,

They only respond when it is requested that you pay an extra fee for something , or for accusations that are not valid at all .

I am currently going through the notice period and am left unhappy , disappointed and shocked client so many times over and over .

I have never missed a payment or not paid any access and any other financial obligations.

If possible I pray nothing else is thrown at me , This might be 1 review but this company frustrates so much that I have sent all the details from the begining , all the reports with incorrect details , ignored emails begging for assistance to my lawyer and should the return not go smooth it seems this will be a long legal battle

Please people avoid this !!!! Being a woman who has years of customer service experience in different fields I am shocked at the way things change , It is even more frustrating because clients trust them and I would have went on settled or paid off my vehicle but am forced to this